FAQ

Most frequent questions and answers

About Pleazo

What is Pleazo?

Pleazo is the first sex positive online marketplace for independent sellers. To find out more, check out our About Us section.

All sales (payment & shipping) are done directly with the seller of the product.

How Can I Show Pleazo Some Love?

As Pleazo is new, we can sure use some love & support! If you would like to help us grow, you can share us on social media, tell your friends about us and shop on Pleazo while supporting independent sellers!

Payments

What Type Of Payment Can I Use?

Buyers have the option to pay via PayPal, credit card (Visa, Mastercard, Discover, Amex), SEPA/bank, Giropay & Sofort. These are all via the PayPal gateway but no PayPal account is needed. The reason we currently only use PayPal as a payment gateway is due to other payment gateways not allowing Pleazo to use them due to their “adult content” restrictions.

Is My Payment Secure?

All payments on Pleazo are done directly via PayPal servers. Therefore, payment is secure.

I Have A Problem With A Payment

If you have a problem with your payment during check out, please contact your credit card company directly to resolve the issue or PayPal if you are using this method. All payment methods are done via PayPal servers.

Shipping

I Have A Question About Shipping

If you have a question about shipping, please contact the seller directly. You can ask the seller a question about about shipping by clicking on the “Contact seller” tab in the product page, or contact the shop by clicking on “Contact me” button on the shop profile page. You can see more info about shipping for a specific shop in their profile page under “Terms & Conditions”, or on the product page under the "Shipping & Returns" tab. To find out more, check out our Shipping section.

How Can I View My Shipping Tracking Number For My Order?

You may view the tracking number and date your shipping was sent off by clicking on My Account -> Orders -> click on the order and the info will be listed under “order updates”.

Shipping tracking numbers are optional from sellers but highly recommended. Sellers must state in their policies if they provide a tracking number or not so that the buyer is fully aware before making a purchase. If no tracking number is provided, the shop is fully responsible if the package gets lost or did not arrive. If your order should come with a tracking number, you may view it once the seller has entered it on their side. 

My Account

Do I Need To Have A Pleazo Account To Buy Something?

Yes, buyers may only purchase items with a Pleazo account. With your Pleazo account you will be able to contact sellers, view your orders, follow shops and more!

How Can I Edit My Address?

To edit your address, please click on the “My Account” icon on the top right and then click on “Addresses“. Please note, once you make an order, it will ship to the address you chosen at checkout therefore changing your address in your account after your placed your order will not take effect.

 

How Can I Delete My Account?

A request must be made to delete your account by contacting us. If a user deletes their profile, all their user generated data (ie. reviews) will be renamed to “anonymous”.

A seller account can only be deleted if no outstanding orders or charges are pending. Once a seller account has been closed, it cannot be reopened. For more info, please read our guide.

How Can I Request To Download My Personal Data?

As a Pleazo user, you have the right to download & erase your personal information we have on our site. For more information, please visit our guide.

Questions about products & sellers

I Have A Question About A Product Or Shop

If you have a question about a product or a shop, please contact the seller directly. You can ask a question about a product by clicking on the “Contact seller” tab in the product page, or contact the shop by clicking on “Contact me” button on the shop profile page.

I Want To Make A Complaint About A Shop

If you have any issues with your order, you must contact the seller directly to resolve the issue.

We hope that sellers offer excellent customer service but if for some reason you are unhappy with the service you received from a shop, please let us know. If we see a shop continuously getting a bad reputation from buyers, we will have to take action.

How Can I Leave A Review For A Product Or Shop?

If you wish to leave a review for a shop, you may do so by clicking on “Reviews” on a shop’s profile page. Please note that you must be a logged in user to leave a review and not go against our Anti Discrimination & Hate Speech Policy.

Orders

I Have A Problem With My Order

If you have a question or issue about your order, please contact the shop directly. You can contact the shop by clicking on the “Contact me” button on the shop profile page and selecting the order ID.

Why Have I Not Received Any Emails About My Order?

The emails are coming via Pleazo.com, so please make sure Pleazo emails do not go to your spam folder. You can also view details about your order by going to My account -> Orders. To view your support questions for a shop, please go to My account -> Seller support tickets. Support tickets from the product page are sent via email between the buyer and seller. If you do not receive these tickets, please check your spam folder.

I Have Not Received My Item Yet

If you have a question or issue about your order, please contact the seller directly. You can contact the seller by clicking on the “Contact” button on their profile page and select the order ID.

If the buyer still has not received their item within 30 days & the seller has not provided them with a shipping tracking number, then the seller is fully responsible for sending a similar replacement or refund. If there is no resolution, the buyer can contact PayPal, their credit card company or bank about resolving a dispute with the seller.

Find more info in our Return & Refund Policy.

Returns & Refunds

How Can I Cancel Or Return My Item For An Exchange Or Refund?

Sellers have the option to accept cancellations or returns/refunds which they should state in their Terms & Conditions section in their shop page. If you wish cancel, return or get a refund for your order, please read the shop’s policy first and then contact the shop directly. You can contact the shop by clicking on “Contact” button on the shop profile page and select the order ID. To find out more, check out our Return & Refund Policy.

Pleazo Shops & Sellers

How Can I Sell On Pleazo?

Selling on Pleazo has many great benefits! We currently are working with sellers within the EU. We will open registration for sellers in the UK, US & Canada soon! For more info about selling on Pleazo, check out our Become A Seller page.

I Need Support With My Shop (Pleazo's Seller User Guide)

Have a question about setting up your shop on Pleazo? We cover many topics to help our sellers in our Seller User Guide.