FAQ

Most frequent questions and answers

Pleazo is the first sex positive online marketplace for independent sellers. To find out more, check out our About Us section.


Buyers have the option to pay via PayPal, credit card (Visa, Mastercard, Discover, Amex), SEPA/bank, Giropay & Sofort. These are all via the PayPal gateway but no PayPal account is needed. The reason we currently only use PayPal as a payment gateway is due to other payment gateways not allowing Pleazo to use them due to their “adult content” restrictions.

All payments (including credit card & bank) are done directly via PayPal. Therefore, payment is secure.

If you have a problem with your payment with credit card during check out, please contact you credit card company directly to resolve the issue or PayPal if you are using this method.

As credit card payments are done via PayPal, Pleazo cannot save any credit card information.

If you have a question about a product or a shop, please contact the shop directly. You can ask a question about a product by clicking on the “Contact seller” tab in the product page, or contact the shop by clicking on “Contact me” button on the shop profile page.

We hope that sellers offer excellent customer service but if for some reason you are unhappy with the service you received from a shop, please let us know. If we see a shop continuously getting a bad reputation from buyers, we will have to take action.

If you have a question or issue about your order, please contact the shop directly. You can contact the shop by clicking on the “Contact me” button on the shop profile page and selecting the order ID.

If you wish to leave a review for a shop, you may do so by clicking on “Reviews” on a shop’s profile page. Please note that you must be a logged in user to leave a review and not go against our Anti Discrimination & Hate Speech Policy.

The emails are coming via Pleazo.com, so please make sure Pleazo emails do not go to your spam folder. You can also view details about your order by going to My account -> Orders. To view your support questions for a shop, please go to My account -> Seller support tickets. Support tickets from the product page are sent via email between the buyer and seller. If you do not receive these tickets, please check your spam folder.

If you have a question about a product or a shop, please contact the shop directly. You can ask a question about a product by clicking on the “Contact seller” tab in the product page, or contact the shop by clicking on “Contact me” button on the shop profile page. You can see more info about shipping for a specific shop in their profile page under “Terms & Conditions”. To find out more, check out our Shipping section.

Shipping tracking numbers are optional from sellers but highly recommended. Sellers must state in their policies if they provide a tracking number or not so that the buyer is fully aware before making a purchase. If no tracking number is provided, the shop is fully responsible if the package gets lost or did not arrive. If your order should come with a tracking number, you may view it once the seller has entered it on their side. You may view the tracking number and date your shipping was sent off by clicking on My Account -> Orders -> click on the order and the info will be listed under “order updates”.

Shops have the option to accept cancellations or returns/refunds which they should state in their Terms & Conditions section in their shop page. If you wish cancel, return or get a refund for your order, please read the shop’s policy first and then contact the shop directly. You can contact the shop by clicking on “Contact” button on the shop profile page and select the order ID. To find out more, check out our Return & Refund Policy.

If you have a question or issue about your order, please contact the seller directly. You can contact the seller by clicking on the “Contact” button on their profile page and select the order ID.

If the buyer still has not received their item within 30 days & the seller has not provided them with a shipping tracking number, then the seller is fully responsible for sending a similar replacement or refund. If there is no resolution, the buyer can contact PayPal, their credit card company or bank about resolving a dispute with the seller.

Find more info in our Return & Refund Policy.

To edit your address, please click on the “My Account” icon on the top right and then click on “Addresses“. Please note, once you make an order, it will ship to the adress you chosen at checkout therefore changing your address in your account after your placed your order will not take effect.

Since payments are done via PayPal (including credit card and bank), the sale is processed to the payment info you enter at the time of the sale.

Users are strongly urged to buy products with a Pleazo account. With your Pleazo account you will be able to contact sellers and have benefits such as seeing your orders, view shops you are following and more!

If you would like to add a product to your wish list, simply click on the heart icon on a product image or click on “Add To Wish List” on a product page. You can view your wish list by clicking on Wish List on the top of pleazo.com.

Selling on Pleazo has many great benefits! We currently are working with sellers within the EU. We will open registration for sellers in the UK, US & Canada soon! For more info about selling on Pleazo, check out our Become A Seller section.

Have a question about setting up your shop on Pleazo? We cover many topics to help our sellers in our Seller User Guide.

A request must be made to delete your account by contacting us. If a user deletes their profile, all their user generated data (ie. reviews) will be renamed to “anonymous”. A seller account can only be deleted if no outstanding orders or charges are pending. Once a seller account has been closed, it cannot be reopened. For more info, please read our guide.

As a Pleazo user, you have the right to download & erase your personal information we have on our site. For more information, please visit our guide.

As Pleazo is new, we can sure use some love & support! If you would like to help us grow, you can share us on social media, tell your friends about us and shop on Pleazo while supporting independent sellers!

Pleazo is the first sex positive online marketplace for independent sellers. To find out more, check out our About Us section.

Buyers have the option to pay via PayPal, credit card (Visa, Mastercard, Discover, Amex), SEPA/bank, Giropay & Sofort. These are all via the PayPal gateway but no PayPal account is needed. The reason we currently only use PayPal as a payment gateway is due to other payment gateways not allowing Pleazo to use them due to their “adult content” restrictions.

All payments (including credit card & bank) are done directly via PayPal. Therefore, payment is secure.

If you have a problem with your payment with credit card during check out, please contact you credit card company to resolve the issue or PayPal if you are using this method.

As credit card payments are done via PayPal, Pleazo cannot save any credit card information.

If you have a question about a product or a shop, please contact the shop directly. You can ask a question about a product by clicking on the “Contact” tab in the product page, or contact the shop by clicking on “Contact” button on the shop profile page.

We hope that sellers offer excellent customer service but if for some reason you are unhappy with the service you received from a shop, please let us know. If we see a shop continuously getting a bad reputation from buyers, we will have to take action.

If you have a question or issue about your order, please contact the shop directly. You can contact the shop by clicking on “Contact me” button on the shop profile page and select the order ID.

If you wish to leave a review for a shop, you may do so by clicking on “Reviews” on a shop’s profile page. Please note that you must be a logged in user to leave a review and not go against our Anti Discrimination & Hate Speech Policy.

The emails are coming via Pleazo.com, so please make sure Pleazo emails do not go to your spam folder. You can also view details about your order by going to My account -> Orders. To view your support questions for a shop, please go to My account -> Seller support tickets. Support tickets from the product page are sent via email between the buyer and seller. If you do not receive these tickets, please check your spam folder.

If you have a question about a product or a shop, please contact the shop directly. You can ask a question about a product by clicking on the “Product Enquiry” tab in the product page, or contact the shop by clicking on “Get Support” button on the shop profile page. You can see more info about shipping for a specific shop in their profile page under “Terms & Conditions”. To find out more, check out our Shipping section.

Shipping tracking numbers are optional from sellers but highly recommended. Sellers must state in their policies if they provide a tracking number or not so that the buyer is fully aware before making a purchase. If no tracking number is provided, the shop is fully responsible if the package gets lost or did not arrive. If your order should come with a tracking number, you may view it once the seller has entered it on their side. You may view the tracking number and date your shipping was sent off by clicking on My Account -> Orders -> click on the order and the info will be listed under “order updates”.

Shops have the option to accept cancellations or returns/refunds which they should state in their Terms & Conditions section in their shop profil page. If you wish to cancel an order or make a refund/get a refund, please read the shop’s policy first and then contact the shop directly.

You can contact the shop by clicking on the “Get Support” button on the shop profile page and selecting the order ID. To find out more, check out our Return & Refund Policy.

If you have a question or issue about your order, please contact the seller directly. You can contact the seller by clicking on the “Contact” button on their profile page and select the order ID.

If the buyer still has not received their item within 30 days & the seller has not provided them with a shipping tracking number, then the seller is fully responsible for sending a similar replacement or refund. If there is no resolution, the buyer can contact PayPal, their credit card company or bank about resolving a dispute with the seller.

Find more info in our Return & Refund Policy.

To edit your address, please click on the “My Account” icon on the top right and then click on “Addresses”. Please note, once you make an order, it will ship to the address you chosen at checkout therefore changing your address in your account after your placed your order will not take effect.

Since payments are done via PayPal (including credit card and bank), the sale is processed to the payment info you enter at the time of the sale.

Users are strongly urged to buy products with a Pleazo account. With your Pleazo account you will be able to contact sellers and have benefits such as seeing your orders, view shops you are following and more!

If you would like to add a product to your wish list, simply click on the heart icon on a product image or click on “Add To Wish List” on a product page. You can view your wish list by clicking on Wish List on the top of pleazo.com.

Selling on Pleazo has many great benefits! We currently our working with shops within the EU (UK, US & Canada coming soon!) For more info about selling on Pleazo, check out our Become A Seller section.

Have a question about setting up your shop on Pleazo? We cover many topics to help our sellers in our Seller User Guide.

A request must be made to delete your account by contacting us. If a user deletes their profile, all their user generated data (ie. reviews) will be renamed to “anonymous”. A seller account can only be deleted if no outstanding orders or charges are pending. Once a seller account has been closed, it cannot be reopened. For more info, please read our guide.

As a Pleazo user, you have the right to download & erase your personal information we have on our site. For more information, please visit our guide.

As Pleazo is new, we can sure use some love & support! If you would like to help us grow, you can share us on social media, tell your friends about us and shop on Pleazo while supporting independent sellers!